Get in touch
Have questions about CloakAI? Need help with your account? Fill out the form below and our team will get back to you shortly.
What to include in your message
The more context you give us, the faster we can help. For technical problems, tell us which operating system you are on, the CloakAI version shown in the app's settings panel, and the meeting or assessment platform you were using when the issue appeared. Screenshots of any error message are always useful.
For billing questions, include the email address on the account so we can find your subscription. Please do not send passwords or payment card details — we will never ask for them.
How we handle your enquiry
Messages sent through this form reach the CloakAI support team directly. We answer in the order received, and the reply goes to the address you provide, so please double-check it before sending. If you would rather use your own mail client, write to support@cloakai.me.
What we do with the information you send is set out in our privacy policy and terms of service.
Before you write
Many questions are already answered elsewhere on the site. If you are getting started, the download page covers installation and setup. Our blog covers interview preparation and how CloakAI behaves on platforms such as Zoom, Microsoft Teams, and HackerRank.