Privacy Policy

Last updated: 13 May 2026

1. Introduction

This Privacy Policy explains how CloakAI.me, operated by Lussy Company Limited, collects, uses, stores, processes, and protects personal information when users access our website, applications, and related services.

By using the platform, you acknowledge and agree to the practices described in this Privacy Policy.

2. Company Information

CloakAI is operated by Lussy Company Limited, a company registered in the United Kingdom.

Website: https://cloakai.me
Support Email: support@cloakai.me
Privacy Contact: privacy@cloakai.me

3. Information We Collect

We may collect and process the following categories of personal information:

Account Information

  • Name
  • Email address
  • Account credentials
  • Subscription details

User Uploaded Content

  • CVs and resumes
  • Job descriptions
  • Interview transcripts
  • Audio recordings
  • Screenshots
  • User prompts and AI interactions

Technical Information

  • IP addresses
  • Browser type and version
  • Operating system
  • Device identifiers
  • Session logs
  • Usage analytics
  • Cookie related information

Payment Information

Payments are securely processed through Stripe. CloakAI does not store full payment card details.

4. How We Use Information

We may use personal information to:

  • Provide and operate the platform
  • Deliver AI interview assistance features
  • Generate AI powered outputs and recommendations
  • Process subscriptions and payments
  • Maintain platform security and integrity
  • Detect abuse, fraud, or unauthorized activity
  • Improve platform functionality and performance
  • Respond to support requests
  • Comply with legal obligations
  • Develop and improve AI related services

5. Legal Basis for Processing

Under UK GDPR and EU GDPR, we rely on the following legal bases for processing personal data:

  • Performance of a contract
  • Legitimate interests
  • User consent
  • Compliance with legal obligations

6. AI Processing and Third Party Providers

CloakAI may use trusted third party providers to deliver platform functionality and AI related services.

These providers may include:

  • OpenAI
  • Anthropic
  • Google
  • Stripe
  • Hosting and analytics providers

Certain user content including prompts, transcripts, recordings, screenshots, and uploaded files may be processed through these providers solely for the purpose of operating and improving the service.

7. Data Retention

User content and account related information may be retained until the account is deleted or a deletion request is submitted.

Certain technical logs, billing records, and security related information may be retained for longer periods where necessary for legal, compliance, fraud prevention, dispute resolution, or security purposes.

8. Data Sharing

CloakAI does not sell personal information.

We may share information with:

  • AI and cloud infrastructure providers
  • Payment processors
  • Analytics and monitoring providers
  • Professional advisors and auditors
  • Law enforcement or regulatory authorities when required

9. International Data Transfers

Some data may be processed outside the United Kingdom or European Economic Area.

Where international transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws.

10. Security Measures

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no internet based platform or storage system can guarantee absolute security.

11. User Rights

Under UK GDPR and EU GDPR, users may have rights to:

  • Access personal data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict processing
  • Object to processing
  • Withdraw consent where applicable
  • Request data portability
  • Lodge complaints with supervisory authorities

Requests may be submitted to privacy@cloakai.me.

12. Cookies and Analytics

CloakAI uses cookies and similar technologies for authentication, analytics, security, and platform functionality.

Additional information can be found in our Cookie Policy.

13. Children’s Privacy

CloakAI is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Automated Processing and AI Systems

Certain platform functionality relies on automated systems and AI technologies to process user inputs and generate responses.

AI generated outputs may contain inaccuracies or incomplete information and should not be relied upon without independent review.

15. Service Providers and Infrastructure

CloakAI may use external hosting, monitoring, analytics, customer support, and infrastructure providers to operate the platform.

These providers may process data only as necessary to deliver their services to CloakAI.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technical changes.

Updated versions will be published on this page with a revised effective date.

17. Contact Us

If you have questions regarding this Privacy Policy or personal data processing, please contact:

privacy@cloakai.me